Your Customer ID is the number provided by Vianet which is used to identify your account quickly and easily. It is just like a Bank Account number. We request customers to keep their Customer ID handy as it is required when reporting any issues or with any interaction with Vianet.

Your customer ID is written in the Vianet sticker placed on the Fiber WiFi Device.

If you do not know your Customer ID, simply SMS ‘Vianet CID’ and sent to 31003 using the mobile number you have registered with Vianet. If your mobile number is not registered in your Vianet account, please visit nearest Vianet outlet with your identification document to change your mobile number and receive your customer ID.

Vianet’s Customer Web Portal is an easy to use customer self-help tool. Customers can simply login to our Customer Web Portal via any browser using laptop, mobile, tablet or desktop.

Customer Web Portal is the recommended tool to interact with Vianet.

It allows users to view their account details, view their bills, make online payment, easily open support ticket for issues, chat with our Customer Care department, change WiFi settings, refer customers and earn rewards.

To learn more about Vianet Customer Web Portal and how to use all of its features, click here: https://www.vianet.com.np/customerportal

Vianet’s Mobile App is an easy to use customer self-help application for your mobile device. It is available for Android in Google Playstore, iOS in Apple Appstore and Huawei devices in Huawei App Gallery.

To download Vianet Mobile App for Android & IOS, click here: https://www.vianet.com.np/app-download

Vianet mobile app allows users to view their account details, receive instant notification on outages and offers, view their bills, make online payment, easily open support ticket for issues, chat with our Customer Care department, change WiFi settings, refer customers and earn rewards.

To learn more about Vianet Mobile App and how to use all of its features, click here: https://www.vianet.com.np/vianetapp

Vianet provides customers with two types of rewards: Reward Points and Reward Days.

Reward Points are loyalty points that customers can use to discount their Vianet bill. 1 Reward Point equals one Nepali Rupee discount.

Reward days is another loyalty scheme of Vianet in which customers can claim their reward days during the renewal of their Vianet Internet package to extend the days of the package renewed as per the number of days claimed for free.

Vianet runs different schemes that allow customers to earn Reward Points or Reward Days. Depending on the campaign, you can earn Reward points or days by referring your friends or family, subscribing to certain packages, or completing certain tasks in Vianet Mobile App. Please do follow our social media pages to find out the latest promotions on where you can earn Reward Points or Reward Days.

To claim a Reward Point or Reward Day benefit the customer must log into their Vianet App or Web Portal.

In the dashboard of the Vianet App or Portal, customers can see the total Reward Point or Days earned:

There are different methods of claiming either Reward Points or Reward Days.

Do Reward Points or Reward days have an Expiration date?

Yes. Your reward points or days will expire if not used for 560 days. Your reward will collapse if you have terminated your service or have been inactive for 90 days.

1. The reward points or reward days are not convertible to cash nor transferrable.
2. Customer can only claim their rewards using Vianet Mobile App or Customer Portal.
3. To redeem Reward Days, customers will have to apply Reward Point discount or claim Reward days using Vianet App or Web Portal. It will not be automatically provided.
4. Reward Points can be used during the payment of Internet renewal and Reward days can be claimed within 15 days of making the renewal payment.
5. To redeem Reward Points, customers will have to apply a reward point discount using Vianet App or Portal before making payment for their Vianet Internet bill.
6. 1 Reward Point equals 1 Rs. Discount.
7. Customer can discount their bill using Reward Point for a maximum of 50% of the Internet package price at one time.
8. As for reward days, there is a limit enforced to the maximum number of service days that can be claimed during one renewal. The limits are as follows:
   

   Internet Package Duration:	1 Month	3 Months	6 Months	12 Months
   Max Number of Reward Days that can be claimed at one time:	30 Days	60 Days	120 Days	Unlimited

9. Reward Points or Reward Days will expire if not used within 560 days of earning the points.
10. Reward will collapse if the customer has terminated our service or has been inactive for 90 days.
11. Vianet Reserves the right to modify/stop/cancel the scheme as it sees fit and shall not be liable for any such modification/termination.

Payment for your Vianet as well as ViaTV service can be made at any of Vianet’s outlets or can be made online.

For information on Vianet’s outlets and their location, please visit our Website’s ‘Contact Us’ page available here: https://www.vianet.com.np/contact-us

If you would like to make online payment, Customer can make online payment using either their Bank Debit/Credit Card or using Online Payment services such as eSewa, Fonepay, ConnectIPS, Khalti, IME Pay, Prabhu Pay and many more.

To make online payment using any of the above method, customer must use their Vianet Customer Portal or Mobile App.

Please find the link to the guide on how to pay online using Customer Web Portal or Vianet Mobile App below:

Customer Web Portal: How to pay your pending bills online?

Vianet Mobile App: How to pay your pending bills online?

Customer can make online payment using either their Bank Debit/Credit Card or using Online Payment services such as eSewa, Fonepay, ConnectIPS, Khalti, IME Pay, Prabhu Pay and many more.

To make online payment using any of the above method, customer must use their Vianet Customer Portal or Mobile App.

Please find the link to the guide on how to pay online using Customer Web Portal or Vianet Mobile App below:

Customer Web Portal: How to pay your pending bills online?

Vianet Mobile App: How to pay your pending bills online?

Yes. To renew your account in advance and make payment you need to use or Customer Web Portal or Vianet Mobile App.

Please find the guide below on how to Renew in advance and make payment:

Customer Web Portal: How to renew in advance and make payment?

Vianet Mobile App: How to renew in advance and make payment?

If customer has made payment at our outlet, customer are given VAT bill along with receipt. If you have made payment online, you can visit any of our nearest outlet to obtain your VAT bill.

Customer may check their pending bills or their previous bills that they have paid easily using our Customer Web Portal or Vianet Mobile App.

Simply login to Customer Web Portal or Vianet Mobile App, and click on the ‘Pending Bills’ icon on the Dashboard of the Home Page.

If payment was made online:

If you have paid online, your payment verification may be pending which is why your payment may not have been reflected in your account, hence, despite your payment being made, it will still be shown as pending and your internet could be disconnected due to the pending dues.

Firstly, please kindly check your pending bills using our Vianet Customer Web Portal or Vianet Mobile App.

Ensure that payment made was sufficient as per the dues shown, if so, then please kindly contact our Customer Care department with proof of payment. You can reach out to our Customer Care Department using any of the following means:

• Open a ticket using Customer Web Portal or Vianet Mobile App
• Send us an email: customercare@vianet.com.np
• Message us on Facebook: https://www.facebook.com/vianetnepal

If payment was made via cheque:

Payments made via cheque can take up to 2 working days to be cleared by the bank. If it has been more than 2 days, please kindly reach out to our Customer Care Department with proof of payment using any of the following means:

• Open a ticket using Customer Web Portal or Vianet Mobile App
• Send us an email: customercare@vianet.com.np
• Message us on Facebook: https://www.facebook.com/vianetnepal

If payment was done at counter:

Payments done at counter will be provided with receipt as well as SMS notification in regards to payment made.

Customer will get an SMS notification for all payments received from the customer in cash or card whether they have paid at outlet or to our authorized staff. Please ensure when making payment to our staff, that they are authorized to do so. All authorized staff have Vianet ID and provide Vianet receipt upon receiving payment. If customer has made payment to staff, their payment will be reflected the next day and they should receive and SMS on their registered number informing them accordingly.

If the customer has made payment online, they will not receive SMS notification, however, the online gateway used will already have provided proof of payment.

Your Customer ID is the number provided by Vianet which is used to identify your account quickly and easily. It is just like a Bank Account number. We request customers to keep their Customer ID handy as it is required when reporting any issues or with any interaction with Vianet.

If you do not know your Customer ID, simply SMS ‘Vianet CID’ and sent to 31003 using the mobile number you have registered with Vianet.

To check the remaining days or the expiry date of your Vianet Internet connection simply login to our Customer Web Portal or Vianet Mobile App and follow the instructions below:

1. Login to Vianet Customer Portal.
   If you do not know how to login to our Customer Web Portal, visit the instructions here: How to Login to your Customer Web Portal?

2. Click on the “Internet” icon on the dashboard to view the details of the Internet services you are currently subscribed to. If you are subscribed to only one, the service details of your internet connection will open.
   

3. You are now at the Internet Service Details page. You can view details of your internet package subscription here. Please check your current expiry date on the top left circular icon that mentions “Expires in XXXX-XX-XX”.
   
   Internet accounts expire at 12am of the date of expiry.

Grace period is the number of days provided to the customer to make payment from the date of bill issued to their service getting disabled.

Vianet currently provides 2 days grace period. Which means if customer’s service was renewed on 1st of Jan, their service would be disabled on the morning of 3rd Jan.

No. Vianet Internet plans are prepaid plans, hence grace period cannot be extended.

If your Internet has been deactivated due to pending dues, you can enable your Internet for 48 hours for one-time only.

Customer will need to use their Customer Web Portal or Vianet Mobile App to do. For Instructions please visit the guides below:

Customer Web Portal: How to Enable my account after it has been disabled due to pending dues?

Vianet Mobile App: How to Enable my account after it has been disabled due to pending dues?

You may update your contact information as well as documents using Customer Web Portal.

1. Login to Vianet Customer Portal.
   If you do not know how to login to our Customer Web Portal, visit the instructions here: How to Login to your Customer Web Portal?

2. Click on the ‘Profile’ Menu on the Left:
   

3. 3. Here you can update your contact number, email and so on. To update click on the icon next to the information you want to edit.

4. 4. To upload document such as your Personal Identification Document such Citizenship, Lisence or Passport, you can click on the ‘Document’ menu on Left.
   

Customers when renewing their Vianet subscription may be billed for extra days if they have unpaid days remaining.

Vianet provides 2 days grace period after renewal. Customers who renew, use the internet for the 2 days and then not make payment, will have to make payment for the days used at the point when decide to renew their account again.

If payment was made online:

If you have paid online, your payment verification may be pending which is why your payment may not have been reflected in your account, hence, despite your payment being made, it will still be shown as pending and your internet could be disconnected due to the pending dues.

Firstly, please kindly check your pending bills using our Vianet Customer Web Portal or Vianet Mobile App.

Ensure that payment made was sufficient as per the dues shown, if so, then please kindly contact our Customer Care department with proof of payment. You can reach out to our Customer Care Department using any of the following means:

• Open a ticket using Customer Web Portal or Vianet Mobile App
• Send us an email: customercare@vianet.com.np
• Message us on Facebook: https://www.facebook.com/vianetnepal

If payment was made via cheque:

Payments made via cheque can take up to 2 working days to be cleared by the bank. If it has been more than 2 days, please kindly reach out to our Customer Care Department with proof of payment using any of the following means:

• Open a ticket using Customer Web Portal or Vianet Mobile App
• Send us an email: customercare@vianet.com.np
• Message us on Facebook: https://www.facebook.com/vianetnepal

If payment was done at counter:

Payments done at counter will be provided with receipt as well as SMS notification in regards to payment made.

Slow Internet occurs due to various reasons. Some common reason are:

• Wireless Interference is the most common reason for slow Internet. To learn more about what is wireless interference and how it impacts your Internet speed, click here: https://www.vianet.com.np/what-is-a-wi-fi-channel-width-and-how-can-it-impact-your-internet-performance

• Many devices are connected to your router which is using up your Internet bandwidth

• Unknown or unauthorized devices are using your Internet connection

• You have shared your Internet WiFi to guests or neighbors who are using up your bandwidth

• Your WiFi has been on for a long period of time without rebooting it.

• You have exceeded your Fair Usage Quota. For more information on our Fair Usage Policy please visit this link: https://www.vianet.com.np/fair-usage-policy

The first thing to do if you are facing slow internet is to reboot your router.

After that, please check your Internet speed connecting your laptop directly to your router using Ethernet cable. You can test your Internet speed by visiting the website https://www.speedtest.net/ or https://fast.com

If your Internet speed when checking through Ethernet cable is fine, but it is slow when using it via WiFi, it may be due to wireless interference or due to multiple devices connected to the router WiFi.

For further diagnosis, please kindly contact our Customer Care Department by opening a support ticket via Customer Web Portal or Vianet Mobile App.

To learn more on how to open support ticket using Customer Web Portal or Vianet App please refer to the guide below:

Customer Portal: How to open Support Ticket?

Vianet Mobile App: How to open Support Ticket?

Kindly check your router and try rebooting it.

If it still does not work please contact our Customer Care Department:

Open support ticket with Customer Web Portal: How to open Support Ticket?

Open support ticket with Vianet Mobile App: How to open Support Ticket?

24×7 Call Centre : 977-1-5970444, 9801046410

Toll Free No.(NTC): 16600188444

Email: customercare@vianet.com.np

SMS: Type VIANET SUPPORT and SMS to 31003

Facebook: https://www.facebook.com/vianetnepal

Instagram: https://www.instagram.com/vianetcommunications/

Open support ticket with Customer Web Portal: How to open Support Ticket?

Open support ticket with Vianet Mobile App: How to open Support Ticket?

Open support ticket with Customer Web Portal: How to open Support Ticket?

Open support ticket with Vianet Mobile App: How to open Support Ticket?

24×7 Call Centre : 977-1-5970444, 9801046410

Toll Free No.(NTC): 16600188444

Email: customercare@vianet.com.np

SMS: Type VIANET SUPPORT and SMS to 31003

Facebook: https://www.facebook.com/vianetnepal

Instagram: https://www.instagram.com/vianetcommunications/

You can change the WiFi name or WiFi password for the Fiber WiFi device provided by Vianet using Vianet Web Portal or Vianet Mobile app.

Please follow the guide below:

Customer Web Portal: How to manage your Fiber WiFi Device wireless setting?

Yes. For major outages, customer will receive SMS notification.

Yes. Although the field visit is not charged and is for free, if there are any equipment or accessories replaced then charges will apply accordingly.

To view our equipment and accessory charges and rates please visit: https://www.vianet.com.np/accessory-and-equipment-rates

Please kindly contact us to move Vianet Internet to a different location either within the same house or an entirely new location.

Fiber cable used to supply Internet to your location needs to be handled by Fiber Technicians so as not to cause damage. Fiber cables are made of glass unlike normal electric cables which are made of copper. Fiber cables can be damaged if bent and needs to be handled with care.

Charges will apply for relocation of devices. To know more about relocation charges visit this link: www.vianet.com.np/fiberrelocation

We request customers to inform us at least 15 days prior relocating to new location.

When moving to new location, your Fiber cable used in your previous location cannot be transferred to new location as Fiber Cable is brittle as it is made of glass, hence it cannot be re-rolled.

No. When moving to new location, your Fiber cable used in your previous location cannot be transferred to new location as Fiber Cable is brittle as it is made of glass, hence it cannot be re-rolled.

Yes. However, viaTV relocation will only take place after Internet relocation is completed. A separate technical team will visit your location within 48 hours if Internet relocation to assist in ViaTV installation in the newly shifted location.

Yes. We recommend customers to do so using any third party electronics or computer technician. However, customer may request Vianet for the service as well. Charges will apply for relocation of ViaTV and accessories such as Ethernet cable if any extra is used. Charges for ViaTV relocation is Rs. 500 + VAT per set-top-box and charge for extra Ethernet cable is Rs. 40 (incl. VAT) per meter.

viaTV is Vianet’s own ipTV platform. ipTV is the latest technology is providing TV service. ipTV means broadcasting Television channels, videos and movies through local Internet network rather than the traditional analog TV cable network. This revolutionizes the way people watch TV, as in analog cable TV service customer could only watch whatever content was being played on the mentioned channel number, with our new ipTV (viaTV) service, customer can now choose to pause live, rewind live TV channels to never miss a show and watch movies or videos on demand at their convenient time.

viaTV has replaced the NETTV service provided by Vianet previously.

viaTV has the following features:

• Abundant SD and HD Live TV Channels
• Video on Demand Feature:
  Customers can watch the latest Nepali as well as International Movies at their convenience. There are also education videos available for children.
• Catch-up TV Feature:
  Popular Live TV channels are auto-recorded for 7 days. Customers can easily rewind to their preferred date and time to watch shows that they missed.
• Electronic Programme Guide:
  Get access to our Electronic Programme Guide which shows you what shows are coming with date and time on your favorite Live TV channels.
• Youtube:
  Watch Youtube by opening the Youtube App in viaTV.
• TV Everywhere Feature:
  Watch Live TV channels on your Mobile Phone with viaTV app or on your laptop of Desktop with viaTV webTV.

To learn more about viaTV please visit our viaTV website here: https://www.vianet.com.np/viatv/

viaTV Mobile Application is now available in both Android Google Play Store and IOS App Store.

Please click on this link to Download: Google Play Store
Please click on this link to Download: IOS App Store

To log into viaTV Mobile Application, you must have a Vianet account with an active viaTV subscription.

To log in, simply enter your Customer ID and your Vianet Customer Web Portal Password.

If you do not know your Customer ID, simply SMS ‘Vianet CID’ and sent to 31003 using the mobile number you have registered with Vianet.

If you do not know your Customer Web Portal Password, please follow the guide here: https://www.vianet.com.np/customerportal/#how-to-reset-your-password-for-customer-web-portal

viaTV web application is currently under development. Please do follow our Social Media pages for updates on new feature releases:

Facebook: https://www.facebook.com/vianetnepal

Instagram: https://www.instagram.com/vianetcommunications/

Television and Mobile have different Live TV channel distribution policies. Some networks do not allow telecast of their channels to mobile devices. Hence, the number of Live TV channels in Set-Top-Box and Mobile are different.

We are bringing Video on Demand feature soon on our viaTV mobile application.

viaTV Set-Top-Box requests password when logging into your viaTV box for the first time or when you have reset the device. Your viaTV Set-Top-Box password is your Customer ID.

If you do not know your Customer ID, simply SMS ‘Vianet CID’ and sent to 31003 using the mobile number you have registered with Vianet.

Please refer to the video tutorial below:

https://youtu.be/ZzYfz5E9mvQ

Please refer to the video tutorial below:

https://youtu.be/3cfClFwo21s

Please refer to the video tutorial below:

https://youtu.be/jaObnijJGK4

Please refer to the video tutorial below:

https://youtu.be/b_ux6cQPXxg

Simply click on the ‘Youtube’ icon on the Home menu of viaTV to access Youtube app on viaTV.

Click on this link for more details about this feature: https://www.vianet.com.np/viatv/youtube

Video on Demand (VOD) is a feature in Vianet’ ViaTV that brings feature Movies, TV Shows, Short Films and Documentaries to your home screen.

Experience the latest in cinema right in your home!

Some of the videos in this criteria will be in a Pay Per View (PPV) basis, where the video will need to purchased and will be viewable up to 24 hours after purchase.

To learn more about viaTV Video on Demand and how to purchase movies, please visit this link: https://www.vianet.com.np/viatv/vod

To learn more about viaTV Video on Demand and how to purchase movies, please visit this link: https://www.vianet.com.np/viatv/vod

Yes. Your viaTV Set-Top-Boxes are tied to your Internet Account. This is why when you buy movie, there is selection option for the Internet service you want to buy it for. If you have only one Internet service for your Customer ID, then the default is selected. All viaTV boxes associated with that Internet service will get access to the content bought.

Introducing the “Pay Later” feature for viaTV Premier Movies. Customers now have an option to watch the Premier Movie they want then pay later at their convenience.

Customers will have 7 days’ time from the date of purchase to make payment for the movie they have purchased. We request customers to pay on time to avoid viaTV service disruption.

Customers may pay their due by visiting outlet or online using our various online payment methods.

This feature is available for selected viaTV Premier Movies only.

For more information on how to use the ‘Watch now Pay Later feature’ please visit this link: https://www.vianet.com.np/watchnowpaylater

MOMO – More Music More Movies is a product developed with an aim to entertain users with a wide variety of content (Songs, Movie, Music, Music Videos, Karaoke, Live TV, TV Shows, News and Much More) . The Application MOMO – More Music More Movies has more than 5000 plus Music (songs), 500 plus Latest Movies, 1000 plus trending Music Videos, karaoke features (users can give a sound in the Song’s track as well as in Music Videos with subtitle), and TV Shows. Although currently only music and movies options are available in MOMO App through viaTV we are working to bring all of the features of our mobile app in ViaTV soon. The Application MOMO – More Music More Movies aims to cater to the wide range of people from all age groups and from various regions by providing them with supreme features.

To learn how to Buy Movies, Music or Subscriptions in MOMO APP from viaTV please click on this link: https://www.vianet.com.np/viatv/momoapp

Vianet provides 24 hour Service Assurance in its Internet services. Customers that suffer more than 24 hour down-time due to issues at Vianet’s end, customers will get 24 hours extended on their service.

Terms and Conditions Apply.

To learn more about Service Assurance, please visit this link:
https://www.vianet.com.np/serviceassurance

To apply for compensation days for Internet not working due to Vianet service issues, please kindly open a support ticket stating compensation days required using Vianet Customer Web Portal or Vianet App.

Please ensure to read our Service Assurance Policy: https://www.vianet.com.np/serviceassurance

To learn more on how to open support ticket using Customer Web Portal or Vianet App please refer to the guide below:

Customer Portal: How to open Support Ticket?

Vianet Mobile App: How to open Support Ticket?

Fair Usage Policy or FUP is practiced by ISPs worldwide whereby it allows ISPs to restrict or throttle Internet Speeds on unlimited plans so as to prevent misuse or excessive use of bandwidth provided. FUP is implemented with the intent of protecting the ISPs ability to provide quality internet services to all of their customers and to ensure no customers are disadvantaged by the behavior of others. Providing unlimited Internet service increases the risk of few customers abusing the service and using most of the ISPs bandwidth which makes it difficult for ISPs to maintain quality for other customers who have moderate usage and are paying the equal amount of money. In order to prevent this ISP throttle or restrict speeds of customers who have excessive usage so as to maintain fair usage amongst all of its customers.

Vianet’s Fair Usage Policy is only applicable on their Home packages.

Vianet checks for excessive usage by monitoring client’s data usage in a monthly cycle. Data usage is calculated by adding both download and upload data used from the start of every English month.

There are three levels of speed throttling done depending on client’s usage within an English month. At crossing Level 1 Fair Usage Quota threshold the client’s speed will be throttled to 60%, at Level 2 speed will be throttled to 30% and at level 3 speed will be throttled to 10%. If a customer has crossed the FUP Quota threshold, their data usage counter will reset at the first of every English month and their Internet will return back to its original speed.

Vianet’s latest terms of service for Residential customers can be found here: https://www.vianet.com.np/fiberhometerms

The latest offer and prices of Vianet services will be displayed at Vianet’s website: www.vianet.com.np

To know about Vianet network coverage, please view our coverage map here: https://www.vianet.com.np/networkcoverage

Time for new installation is on average 2 days from booking date. However, time for installation varied depending on network coverage.

A secondary router is an additional router on top of the one already provided by the ISP. Customer’s usually install a secondary router to extend their WiFi range or to upgrade to a more capable Wireless Router than the default one provided by ISP.

No. It is only required if the wireless range or performance of the current WiFi Router provided by ISP is not sufficient.

Yes. Customer may purchase secondary router from Vianet or from any electronic or computer shop.

Yes. If secondary router is bought from Vianet, then the installation is free. If the secondary router is not purchased from Vianet then secondary router setup charge of Rs. 250 + VAT will apply. If extra Ethernet cable is used then cost of Ethernet cable at Rs. 40 (incl. VAT) per meter will apply.

Most if not all are connected to the Internet wirelessly to the WiFi router at our home or office. The router communicates with the devices using wireless signals. These wireless signals operate on certain designated frequency bands, the most common wireless signal frequency band used is 2.4 Ghz. Routers that use 2.4 Ghz frequency band has limitations such as below:

1. 1. High wireless interference:
   Multiple devices and routers using the same wireless frequency nearby cause signals to interfere with each other. Since a lot of devices in the market currently use 2.4 Ghz wireless signal frequency band, there is high probability of wireless interference. If you have a 2.4Ghz WiFi router at your home and office, there is a high chance of wireless interference from other devices using 2.4Ghz frequency band in your area which disturbs the ability of your device to communicate with your WiFi router which results in slow internet or frequent disconnection of Internet.
2. 2. Lower speed capability:
   2.4Ghz frequency band router have lower data transfer speeds as compared to 5Ghz routers. 5Ghz router is a must for high speed wireless Internet experience.

A 5Ghz wireless frequency band router helps solve these issues.

As the 5Ghz wireless frequency band is not as common as 2.4Ghz frequency band, there is little wireless interference. Which means customer will experience better, higher speed and more consistent Internet performance. 5Ghz frequency band also supports higher data transfer speeds, so customers who use high speed packages must use 5Ghz frequency band routers to experience the best possible Internet speeds wirelessly.

One thing to note is that 5Ghz wireless frequency band has lower range than 2.4Ghz frequency band. So if you require high speed, more consistent Internet connection it is recommended to connect to the 5Ghz wireless frequency band router. And if you require more range but are not using heavy Internet demanding applications then it is recommended to connect to 2.4Ghz wireless frequency band.

Luckily the 5Ghz Router that we are offering support dual band. Which means it operates in both 2.4 Ghz as well as 5Ghz wireless frequency band. So customers have the best of both worlds. When using Internet intensive applications such as video calls, video streaming, online gaming, downloads we recommend using 5Ghz wireless network and staying close to the router. And when mobility is more important but are not using Internet heavy applications we recommend connecting to the 2.4 Ghz Network. Both networks (2.4Ghz and 5Ghz) networks will be shown in the WiFi list when connecting to your WiFi, so you may connect and switch networks easily as per your convenience.

For detailed information on our 5Ghz Dual Band router and online booking, please visit this link:

https://www.vianet.com.np/upgradeto5ghz

The 5Ghz router that we provide is a dual band router. Dual band routers are routers that operate in both 2.4Ghz and 5Ghz wireless frequency bands. So customers have the best of both worlds:

5Ghz wireless network offer higher speeds and more consistent connection than 2.4Ghz network. This makes 5Ghz network perfect when using Internet intensive applications such as video calls, video streaming, online gaming, and downloads. However, it has less range so the device should be near the router.

2.4Ghz wireless network on the other hand has high range which is perfect when mobility is more important but are not using Internet heavy applications.

In a dual band router, both networks (2.4Ghz and 5Ghz) networks will be shown in the WiFi list when connecting to your WiFi, so you may connect and switch networks easily as per your convenience.

Customers who are experience slow internet speeds in their wireless network due to wireless interference and customers who require high speed internet experience especially for tasks such as video calling, video streaming, online gaming, and downloads.

Most if not all recent devices support 5Ghz wireless network band. Your device must have 5Ghz WiFi network capability to use 5Ghz wireless network band on that device. Please check your device specifications for compatibility.