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Corporate Care Executive - IBU
– Proven experience in a customer-facing or finance-related role, with a strong understanding of post-sales processes and payment recovery.
– Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with corporate clients.
– Strong organizational skills and attention to detail, with the ability to manage multiple accounts simultaneously.
– Ability to work independently while collaborating effectively with cross-functional teams.
– Familiarity with financial software and systems for tracking payments and accounts.
– A proactive and solutions-oriented mindset, with a focus on results and achieving goals.
Post-Sales Follow-Up: Take ownership of the post-sales process by proactively following up on overdue payments and outstanding dues across corporate accounts.
Dues Recovery: Develop and implement strategies for recovering overdue accounts, ensuring payments are collected promptly and effectively.
Customer Relationship Management: Enhance customer satisfaction by maintaining positive and professional relationships with clients, ensuring timely resolution of any issues related to payments.
Collaboration with Other Departments: Work closely with finance, sales, and customer service teams to streamline processes, facilitate quick resolution of billing issues, and ensure efficient coordination.
Reporting and Documentation: Maintain accurate records of communication with clients, track outstanding payments, and report on recovery status and trends to management.
Improvement of Cash Flow: Contribute to the company’s overall cash flow by ensuring overdue accounts are addressed and resolved in a timely manner.
Note:Must have a valid driving license and self-owned two-wheeler.