• Client dealing regarding technical support those who visit at office front desk
• Coordinating and assisting internal office hardware and network
• Field visits according to critical circumstances
• Closely work with Support department to resolve customer issues on FTR (first time resolution) basis
• Responsible for first level technical resolution to the customers within designated SLA
• Escalate complex technical issues to Level 2 Technical Support Team and follow up with Level 2 team until problem resolution
• Trigger network/system incidents based on support ticket/calls
• Take ownership of support issues from initial call/email/ticket to final resolution and closure

Benefits of joining us!
· Accidental and Medical Insurance
· Company Bonus
· Dashain Bonus
· Online Medical Consultation
· Paid annual leave and sick leave
· Social Security Fund (SSF)
· Internet Benefit
· We provide continuous growth and development