· Sourcing, interviewing, and selecting candidates for customer support roles.

· Conducting orientation and providing training on customer service skills, company policies, and product knowledge.

· Monitoring and evaluating employee performance, providing feedback, and organizing coaching or improvement plans.

· Implementing initiatives to maintain high morale, job satisfaction, and reduce turnover in the support team.

· Addressing and resolving workplace issues or conflicts among customer support staff.

· Ensuring appropriate staffing levels to meet customer demand, including managing shift schedules and work hours.

· Ensuring that customer support staff adhere to company policies, customer service protocols,

· Identifying skill gaps and organizing training sessions to enhance service delivery and customer interaction skills.