L1 Field Support

Published Date: 2024-05-26
Application Deadine: 2024-05-31

Number of Vacancy(ies): 1
Qualification: Bachelors degree in IT or relevant field
Experience: 1-2 years of experience in relevant field
Contract of Employment: Full-time
Job Location: Surkhet

Job Duties & Responsibilities:
  • ollow up the task assigned
  • Task escalation to concerned department if required
  • Create Task based on every customer’s query through email/sms with proper problem title
  • Coordination between the intra and inter- department /IPTV team
  • Identify and escalate priority issues per Client specifications
  • Develop diagnostic skills with solution in mind
  • Initiate field support to diagnose initial offsite problem (Form  design / Standard Test Report) in mentoring capacity
  • Update  task as action taken to troubleshoot with common title and clear language as per clientele
  • Receive handed over task by other shift and handle with prioritizing solutions
  • Actively participate in the training (Tech and non tech) to develop the learning
  • Other Office duties (technical) Assigned by senior authority
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