L1 Field Support

Published Date: 2023-04-13
Application Deadine: 2023-04-20

Number of Vacancy(ies): 1
Qualification: Bachelor degree in IT (Result waiting for the same are also encouraged to apply)
Experience: 1 year in relevant field
Contract of Employment: Full-time
Job Location: Kavre-Banepa

Skills and Knowledge:
  • Basic understanding on hardware, networking, router and switches is a must
  • Handling any form of customer queries, grievance and providing them the best of services
  • Develop diagnostic skills with solution in mind
  • Active participation in the training (Tech and non tech) to develop the learning
  • Must have valid driving license and motorbike
Job Duties & Responsibilities:
  • Must support overall tasks related to (Internet/ IPTV) that are escalated within the branch
  • Visit client premises and sorting out the problem related to slow internet, internet interruption and IPTV interruption
  • Handle all the queries and issues of the customers who visit branch directly
  • Proactively solve client technical issues related to internet and IPTV
  • Initiate field support to diagnose initial offsite problem (Form  design / Standard Test Report) in mentoring capacity
  • Update  task as action taken to troubleshoot with common title and clear language as per clientele
Apply Now !