Sales Quality Analyst (QA)

Published Date: 2024-12-24
Application Deadine: 2024-12-28

Number of Vacancy(ies): 1
Qualification: Bachelors in Management/Marketing
Experience: Previous experience in a sales role
Contract of Employment: Full-time
Job Location: Jawalakhel

Skills and Knowledge:
  • Strong knowledge of sales techniques and best practices.
  • Excellent attention to detail and ability to analyze sales interactions effectively.
  • Strong verbal and written communication skills.
  • Proficient in using CRM systems.
  • Ability to provide constructive feedback and coaching.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and critical-thinking skills.
  • Ability to multitask and prioritize in a fast-paced sales environment.
  • Familiarity with sales metrics and performance tracking.
  • Excellent organizational and time management skills.

 

Job Duties & Responsibilities:
  • Conduct comprehensive evaluations of sales interactions, including phone calls, live calls, emails, and other sales-related activities.
  • Assess the quality, effectiveness, and adherence to sales processes and strategies.
  • Evaluate sales representatives’ product knowledge, communication skills, objection handling, and adherence to compliance and ethical guidelines.
  • Identify areas of improvement in sales performance and provide actionable feedback.
  • Prepare regular reports summarizing quality assurance findings, trends, and recommendations.
  • Analyze data and performance metrics related to sales activities, conversion rates, and customer satisfaction
  • Track and monitor sales performance against established targets and benchmarks.
  • Identify patterns or recurring issues to support continuous improvement efforts.
  • Collaborate with sales and billing team leaders to identify process inefficiencies and areas for improvement.
  • Propose and implement process enhancements to optimize the customer support experience.
  • Provide feedback and coaching to sales associate experts to improve their sales skills, product knowledge, and customer engagement.
  • Deliver training sessions on sales techniques, objection handling, sales methodologies, and product updates.
  • Identify training needs and collaborate with the training team to develop or update training programs for sales representatives
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