Team Lead

Published Date: 2025-03-06
Application Deadine: 2025-03-17

Number of Vacancy(ies): 1
Qualification: Minimum Bachler’s degree completed (IT, Engineering or in same field)
Experience: at least 2 years of experience on same customer service-oriented field.
Contract of Employment: Full-time
Job Location: Head Office

Skills and Knowledge:
  • Technically Sound and problem solving with Knowledge of Enterprise Customer Service, Enterprise Customer network and monitoring system.
  • Should have good communication and leadership skills with strong customer service oriented.
  • Good knowledge in Holistic operation of the internet, TCP/IP, Routing Protocols, VPN, MPLS connectivity, hospitality and VAS products.
  • Highly Motivated and able to meet scheduled deadlines in fast paced, service driven environments.
  • Flexibility with working hours (ON/OFF Hours as required)
  • Comfortable working in Windows, Linux & Mac or similar environments.
  • Good Written and verbal communication skills in both English and Nepali
  • Willing to relocate or travel as per the need of organizations
  •  Must hold two-wheelers and a valid driving licenses.
Job Duties & Responsibilities:

1. Handling teams for Enterprise-Service related queries and escalation.
2. Diagnosis process and resolved escalated issues of the customers & teams as required to achieve the departments objectives and goals.
3. Assist HOD/Supervisors for daily smooth operation, administrative process and team management.
4. Maintain technical and operational documentation. Prepare reports, analysis, generate new ideas and strategic planning for better customer service and KRA/KPI’s.
5. Engagement in additional projects and field visit and Courtesy visit customers and mobilization of the team for the task.
6. Perform other relevant tasks assigned by the supervisors.
7. Grooming teams to enhance skills.
8. Enable essentials alteration to develop enterprise customer support and monitoring system.

Apply Now !